Privacy policy, terms and conditions

 

Data protection

Fidili reserves the right to collect, process and use our customer's data in accordance with the data protection law.

 

Fidili will only use the customer’s data for the purpose the data was originally given and/or for correspondence with the customer. 

 

Fidili will disclose payment data to the customer’s credit institute, if necessary for the processing of the payment.

 

Payment

We accept payment by Dankort, Visa/Dankort, Visa Electron, Visa Mastercard and PayPall. All card payments are processed through PayPall or Stripe’s encrypted SSL payment system for secure and confidential payment. 


The amount will only be deducted from your card when your order has been processed and shipped from us. Use of our website and any purchase made by you will be accepted under the conditions laid down in Danish law.

 

Prices

All prices on www.fidili.dk are current retail prices incl. 25% Danish VAT and are quoted in Euro (EU).

 

Confirmation

Once you have placed an order, you will receive an email shortly after confirming that we have received your order. If you do not receive the email within a few minutes, we recommend that you check your spam filter. When we ship your package, you will receive a shipment confirmation email.

 

Delivery

On www.fidili.dk we offer worldwide shipping with UPS or PostNord. If you are not at home to receive the package upon delivery the package will be delivered to the nearest UPS Access Point, provided this is available. Alternatively, UPS will attempt to deliver the package again by another delivery attempt. If you are not home at the second delivery attempt, UPS will return the package to Fidili. The price of delivery varies depending on the country you wish to get your package delivered to. You will see the price of delivery, by adding a product to your shopping cart and thereafter continue to payment. 

 

Delivery time

We ship your order within 5 days after the order has been processed. This does not apply to ordering goods  which will be shipped according to agreement. We will send an email when your package is dispatched. When UPS scans the package, you will receive another email with the tracking number that you can use to follow the package on www.ups.com.

 

If you haven’t received your package within the delivery terms, please contact our customer service on phone: +45 40 22 98 40 or at info@fidili.dk.

 

Insured package

All packages are sent as an insured parcel with a tracking number. In this way we are able to track the package until it is delivered.

 

Right to exchange or return goods

On www.fidili.dk you have a full 14-day right of return, counting from the day you receive the delivery. You can exchange the jewellery for a voucher or return the jewellery and get your money back. Please note that we only will reimburse the return amount to the card which was used for the purchase. 

If you want to exchange or return your purchase, you must do so within 14 days of the delivery date. The item must be returned in the same condition and in the same original jewellery box and packaging in which you received it.


Fidili 
Søndergade 37A

9900 Frederikshavn

Denmark

You will bear the shipping costs for the return or exchange of goods. We also recommend that you send the jewellery as an insured package with tracking number. If you are making a complaint, always contact customer service before sending the jewellery. 

Note that jewellery can only be exchanged and returned to the same place where it was purchased.

 

Refunds

Once we receive your return package, we will process your package as quickly as possible within two weeks. Please note that we only will reimburse the return amount to the card and the card holder who originally made the purchase.

 

Complaints

When you shop at www.fidili.dk you have a 24-month warranty. If you notice a defect or fault in your goods within 2 years after receiving the goods, you as a consumer are entitled to have the product repaired, or replaced if it can not be repaired. 
The complaint must be justified and the defect must not have been caused by misuse of the product or other damaging behaviour. You must complain within a reasonable time after you discovered the defect in the product.


To complain about a product, please contact customer service at tel. +45 40 22 98 40 or send an email to info@fidili.dk

 

Cookies

Certain parts of our website uses cookies to keep track of your visit. A cookie is a small data file placed on your browser or device. The information it contains allows us to track your activity on our website. The cookies our website uses can contain information such as your user ID and the different pages on our website you have visited.

We use cookies on our website to make it easier for us to deliver content specific to your interests and to learn about which parts of our website you are visiting. Our cookies do not read data from your computer's hard drive or cookies that are created by other websites you have visited from your computer or device.

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